Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Samantha Fisher
Couldn't be happier, i have poor credit and didn't think i would ever be able to get a car and now i have one because of Nick. I've only recently passed my test and my new car is a little beauty i'm over the moon. Nick was fantastic, talked me through everything i needed to know and organised everything. Thank you
Mrs Banks
Recently bought a Suzuki Swift. The service and professionalism was excellent. I was looking for a very reliable car and that is what i have got. i love it!! I would recommend 1st stop buy and drive.
Iona Gray
Amazing customer service. Very friendly and polite and have your best interests at heart, especially being so young and it being my first car. Would highly recommend to everyone !
Keelie Cooper
Genuinely lovely people. Got me a deal suited to my needs and i brought an awesome car off them. They are very versatile to everyones particulars. Decent people and quality products all round.
Leanne Dick
I cannot say enough how amazing these guys were. Nick took me through everything step by step and fully explained everything. The car is immaculate. Would recommend these to anyone Leanne.
Abi Curtis
Would recommend these guys, love my new car and excellent service from the moment I walked into the moment I drove my new car away!
Martin & Kerry McPake
Would highly recommend, Very polite and go out of their way to make sure you are 100% satisfied! You will not be disappointed with these guys.
Lynn Clough
I applied for a car on finance today from Nick and Gary, as a older person who has luckily past my driving test 1st time, I never thought I would be able to afford a car., lovely people, great service and today I am able to have the freedom I always wanted. A lovely car to get myself out and about independently. I Would recommend 1stop Buy And Drive to everyone. Thank you Regards Lynn x
Philip Donaldson
Just purchased a lovely 66plate Corsa, immaculate condition. Nick and Gary amazing great service nothing was too much trouble, friendly helpful and went that extra mile brilliant customer service. Would highly recommend this company.
Billy Gray
This is a true story and although quite embarrassing I need to show my appreciation to Nick and the gang. Nick has got me cars over the years, rebuilding my credit along the way. To the point I had the top of the range BMW, I got into some financial difficulties due to separation with my long term partner. This mean about 2 years ago I had to terminate my finance deal and hand the car back, few years later when I was back on my feet no one would touch me due to the mark on my file. Nick went absolutely above and beyond on sourced me a new car, not only that he got me an amazing rate also. Couldn't be more please at all. Like I've said before, this is my fourth car Nick has sourced me and the service is outstanding, even down to the finer details and the complimentary little bits and bobs. I am so pleased right now, I was driving an absolute banger yesterday and today I'm riding alone in a 66 plate car. Thanks guys
Kirsten Wressell
Very pleased with the service that we received and delighted with the car its perfect and in fantastic condition! Very smooth and quick procedure from start to finish and would highly recommend 1st Stop buy and drive!
Craig Brown
Very professional service and happy with the result, I honestly thought I didn't have a chance of getting a car on finance but hey ho ! here I am 3 days later driving my nice shiny new car. 5*
Chris Graham
Hi, I visited "1st Stop Buy & Drive to purchase a car, I was dealt with by Gary Farrell and Nick Langley. Their approach was very friendly and welcoming, showing an extreme caring interest for my concern to choose a vehicle. Gary and Nick realised my sense of confusion and frustration with the situation I was in, especially after I had to return a faulty car to a different dealer and finance company previously, I had from a dealership in Newcastle as it had multiple problems, and I needed a car as my baby daughter has a heart condition and they put in 110% effort to make sure I they could help get me sorted out. They continued to update me giving me confidence I had chose the correct dealership. Garry and Nick professionally narrowed my choices down tailored to suit me. I got the feeling that, his not just trying to just sell a car to make but actually his putting the customers needs first in a world class service style .I was able to walk out with a Vauxhall Insignia sri NAV 2.0 diesel and all the hassle had been taken away from me , always looking out to help my needs and meet any concerns .I rate as a top sales team who has the ability to take the car buying as for the customer to the next level Many thanks 1st stop buy and drive Mr Christopher Graham.
Julie Simpson
The owner is a good honest decent man and did everything for me. The car was in immaculate condition and was a very reasonable price. I wouldn't go anywhere else now and would certainly recommend him.
Angela Mcdowell
Angela Mcdowell just left a new 5-star review of Car Loans Express:

I have used these for many years now and I have my 3rd car unlucky for me I was in a car accident (not at fault) the stress along with the pain was unreal I didn't wanna have to deal with all the paperwork and finding another car. I rang nick and within days he found me the car I wanted took a lot of pressure & stress from me and dealt with all the paperwork made sure I had a fantastic lovely car (all 3 times) I would have been lost without these ! I'm so grateful for all there help and I will always recommend them to anyone. Fantastic people always there to help! I will always go back to these in the future Thank you's so much A Mcdowell
Rachel Godfrey
Upon arrival I was looked after from start to finish. Great team who are looking for the customer to leave as happy as possible going above and beyond the expected customer service. 5*
Philip Wilkinson
Great to deal with very helpful could not recommend them enough
Paul Wilkinson
Very professional, always kept contact with me so I always knew what was going on.
Rebecca Learman
Brilliant customer service from Nick, the car was spotless thank you.
Michael Sixsmith
I would like to say many thanks to this company due to ringing at 10 in morning to driving away at 5 the same day great service thank you very much.
Bruce & Louise Glen
Wow Wot can we say, Well from start to finish , Nick was outstanding ! Finance was done with no problems. Even though we haven't got the best credit. But Nick made sure we got it.Got a good price for my car and came away with a 2015 ford grand c max Beautiful car amazing condition And the valeting was amazing too. Thanks again guys Bruce and Louise And the kids oh and baby too And thanks for the outfit nick for baby 😀😀😀
Stephen
Excellent service
Excellent service . Goes above and beyond to got you the right car for the right price. The car I purchased is top notch. Will definitely be back when upgrading A*
Paul Hale
Great service from start to finish, the way the car was presented was head and shoulders above the other garages we visited. He gave us confidence it was the right garage to buy from.
Craig Newall
Absolutely over the moon with the service and customer care. Nick went out of his way to get me the right car and deal to suit me the only thing I regret is not knowing about this place a little earlier before. Will highly recommend to anyone I know and il definitely be using 1st stop buy and drive again in the future. Thanks again Nick.
Stephen Burt
Top man who couldn't do enough to help made buying a car a pleasure
Georgia Duncan
Went above and beyond. Car is perfect. Second to none service, cannot recommend enough
Cassie Faulks
I can not recommend this place enough. Turned up with my old car left 20 minutes later feeling like a million dollars in my new car. Nick and his team were extremely helpful and accommodating (especially when we live 4 hours away). They found the car we wanted and managed to get us a great affordable finance plan. Couldn't be more happier!!
20/06/2019
I have bought 24 cars in my lifetime;23 of them being from franchised dealers,until now.So,when recently I had been let down badly by three franchised Volvo dealers,I happened to discover Nick Langley at 1st Stop Buy and drive Nick worked tirelessly to source the exact car that I wanted,to a T,and delivered it in an absolutely tip-top condition ,both inside and out.The car was nothing short of excellent.So,my advice to any would-be car purchasers,of any type of car,before you contact a franchised dealer,is give Nick Langley a shout- you won't be disappointed.
Diptesh Patel
Once again fantastic out of this world customer service. I was desperate for a car Asap and Nick sorted me one out to take home straight away.. No pushy sales just whatever I felt comfortable with.. I highly recommend anyone needing a quality car to go see Nick.
Caitlin Swinbanks
Nick was amazing from the very first phone call. Found us finance and a car to suit our needs. He was fast an efficient from start to finish. Cars are delivered free of charge by a man called Denis who is also a lovely man. I would definitely recommend these to anyone!
Allison Hatton
Would like to thank Nick,Leanne and the team for all their help when purchasing my car. My experience was warm and welcoming and so quick and easy. I'm sure I will be dealing with you all in the near future as I would recommend at the highest level. Allison Brian and family
Helen Clarke
Thank you to Nick and Leanne both gave wonderful service and helped me pick the car of my dreams, such a smooth service and even took my car in exchange would recommend highly xx thank you
Vincent Wooton
Very very professional service and very quick ! . they went out of their way to get me a car that I wanted.I recommend to go there for a car any day..Very friendly, many thanks to the lady who helped me with my emails.and your company deserves more than five stars. Thank you
Susan Fenwick
I needed a reliable car quickly for my work and had the best experience in purchasing my current car with Nick and Leanne...no hassle fantastic customer service..they found me a car under my budget with low mileage ..full mot ..year tax and 2 year service ..i also got it delivered to my door ..highly recommended ..ticked all the boxes ..will be going nowhere else for the next car ..superb
Victoria Muthana
I would highly recommend Nick and his team, fantastic service from start to finish. Thank you
Kayleigh Wilkinson
Massive thanks again to Nick and his team, second time to return to Nick and he didn't let me down! Fabulous service both times around literally goes above and beyond and even that extra mile to make sure you are happy with your car! Again thanks Nick & Leanne!! Xx
Mrs Lindsay Whitehead
I needed a vehicle quite urgently, yet I was not pressured into buying something I didn't want. Also I was not offered just anything. Nick provided excellent customer service, keeping in constant contact with me, and managed to arrange my finance even thought I was not very well credit rated. The vehicle is absolutely pristine and been well prepared for my sale. One extremely happy customer who would certainly rate 1st stop buy and drive and Nick a fantastic 5 star.
Sam Reed
I recently purchased my new A Class Mercedes from 1st Stop Buy and Drive and I cannot recommend them enough! From start to finish the team made my purchase a very smooth process which was fast and efficient. They gave me outstanding service whilst obtaining my finance package, thoroughly explaining my options and keeping me updated at each stage. I was made to feel very at ease with any queries that I had and I was really impressed with deal they secured for me. Upon seeing the vehicle I couldn't of been happier! I could tell that Nick and his team had gone above and beyond to ensure that the car was in immaculate condition for me. They even arranged delivery to my home as I couldn't collect it during my working hours which massively helped me out! I can confirm without a doubt I will be purchasing my next vehicle from 1st Stop But and Drive, brilliant work guys thanks you!
Karen Blackburn
I Would just like to thank Nick and his team for their efficiency in finding me our perfect family car,I would highly recommend 1st stop buy and drive....5 star service.thank you once again
Lauren Fairley
Massive thank you to Nick and his team. Made the process very simple and swift. I'd highly recommend 1st Stop Buy And Drive to anyone looking for a car.
Kevin Wetherill
Thank you Nick and staff for the help you gave us in selecting the car that suited our needs. Your company name suits what I have found, First class service. Kev & Heather.
Gareth Hughes
Service has been excellent from start to finish. Big thanks to Nick for going above and beyond for my car. Many thanks again.
C Tweddall
A totally stress free way of buying a new car, Nick and his team are very friendly and helpful. Will recommend to everyone and my new car is perfect.
Mrs L Williamson
First car bought from Nick, highly impressed with service , both fast and efficient! And to have vehicle delivered to my home was fantastic. Would definitely recommend giving these a go for your next vehicle , our car was absolutely immaculate!
Mr & Mrs Butcher
We have been very pleased with the service & the finance team have been very supportive & helpful during our purchase. Very friendly team. We would highly recommend this company to anyone looking for a car. 5*
William Bradshaw
Thank you for your help in getting a new car. Excellent customer service friendly and very professional we love the car would highly recommend and will certainly be coming back in the future.
Ben Dawkins
Highly Recommended. Great service & great quality cars.5*
David Granton
Absolute pleasure to deal with, excellent service from start to finish. Fast and freindly, Leanne made the whole process stress free and was very helpful. The car was spot on ! full service history and it was immaculate. Can't thank them enough and I would recommend them to anyone looking into getting a new car. 5*
Kirsten Stanton
5 Star Service ! I would like to say a huge thanks to Nick & his team. The whole process was really easy, everything was explained fully. Even though my car was not in stock, I didn't have to wait long from the first phone call to picking up the car. I would not go anywhere else for a car. I absolutely love my new car, immaculate inside and out. I would 100% recommend anyone to go with Nick ! .
Jamie Wilkinson
Outstanding service from start to finish. Every member of the team are polite and helpful. By far the smoothest car purchase I have made so far. The car was is showroom condition when I collected it. Highly recommend these guys, you will not be disapointed.
Paul Featherstone
Fantastic from 1st contact to picking up my new car, they can only be described as 1st class !
Steve Dolan
Fantastic service from Nick and his team, very professional, helpful and a pleasure to deal with ! . My car was in immaculate condition when I received it, as it was promised by Nick. I highly recommend this company and I will be certainly dealing with them again. Keep it up Nick and the team, you're doing a fantastic job.
Benny Dunne
1st Stop Buy & Drive has been an absolute pleasure to deal with. As a buyer from the Republic of Ireland , they made the transaction seamless. I bought a Mini Cooper which s in top class condition. Nick was so helpful & responsive. It made the deal very easy to do. I will be using this company again in the future and would recommend them to anyone looking to purchase a vehicle. 5* Service.
Stuart Harrison
Just to say Steve Eynon was very helpful last week when I needed a car in a hurry after a MOT failure. Thank you
Janet Macmillan
I would like to say a very big thank you to Nick & his team. I bought a car from 1st Stop Buy & Drive , they have helped me a lot ! the car is just what I wanted. They even delivered it to my house, which I was very grateful to them for. The car was clean & spotless both inside and out. Thank you all so very much, I will be going back to yours when I need another car ! its a 5 star service. *****
Jackie Rushby
Absolutely excellent service, thoroughly helped me from start to finish. Steven, the car salesman was so kind and welcoming, he discussed everything down to the last detail. I would definitely rate 1st Stop Buy & Drive to anyone who's after 5 star service in the motor business, choose them ! they've made me one happy customer.
Nicola Thompson
I would just like to say a big thank you to Nick and Steven for finding me my perfect car and arranging the finance for me. I would recommend this company to anyone, they were very professional and helpful throughout and I will definitely be back in the future.
Tracy Johnstone
I Would like to thank Nick and Steve, great guys to deal with, so helpful and friendly. Got my new car super quick which I love by the way. Excellent customer service, I would recommend this company. A huge thank you guys.
Ann Maynard
I got my car super quick ! When I thought finance may be a problem , Nick & Steve sorted it all out and got the best deal for me. Friendly, helpful & transparent where others put pressure on you. I would recommend them to anyone.
Barbara Cookson
I just wanted to send a quick email to say a huge thank you to you guys for all your help, support and sharing of expertise. Nick , you helped me with my written off car and Steven, you helped me get the money I needed to get this Beautiful Alfa. I love it so much, thank you. Your level of service has been brilliant, you have not put me under any pressure to buy, you have simply supported me through the whole thing and that is refreshing to experience. Lots could learn a thing or two from you. Thanks again, Barbara.
Josh Dickinson
Just got my car yesterday 11th August , just want to say thank you , friendly staff and excellent customer service.Got the car within a week of application. I would recommend this dealer to anyone. Thanks again.
Anonymous
A huge thank you to Nick and the team for souring me the perfect car and arranging the finance. Hassle free and fantastic customer service from start to finish. Very professional. The car was delivered with a full service history, valeted to as new condition and everything in place for me to drive away with peace of mind. I cannot thank them enough 5 Star.
Rebecca Lloyd
A massive thank you to Nick for arranging part exchange with my car and setting up finance for the new one. Nothing was too much trouble, Nick was professional and helpful throughout and everything was dealt with quickly and smoothly. Will be recommending to friends. Thank you once again.
Chris Appleby
Bought a car from 1st Stop Buy & Drive, Excellent customer service from Nick & the team, from the moment I showed interest in the car , until delivery. Would recommend going through them to anybody looking to get a new car. Once again thank you to Nick and the team.
Paul Nichols
I would like to say a big thank you to Nick & his team for sourcing my wife's DS3 & arranging finance. I have bought a number of cars from Nick over the years and wouldn't consider going anywhere else. The cars are absolutely immaculate on delivery and nothing is too much trouble. 5 star service.